Orbance / Direct line
Tell Orbance what kind of help you need before you open your email. You will see the right subject, useful context and what should never be sent.
Route the message
Every route reaches the same accountable public mailbox. The subject and safety guidance change so the message begins with the right context.
Choose the route
We use the workspace and feature context to route the enquiry without asking you to email protected access details.
Open email with subject Product supportA safer first message
Name the affected workspace, surface or billing reference when it is relevant.
Describe what happened and the outcome you need in plain language.
Keep passwords, authentication codes, full card details and unnecessary customer records out of email.
Orbance / accountable contact